Support

Something broken, something confusing, or a question about your subscription — email is the way in.

How to get help

Write to [email protected] with a sentence or two about what happened. If something went wrong, these three things get us to an answer fastest:

• what you were trying to do, and what happened instead;
• your device and iOS version (Settings → General → About); and
• roughly when it happened.

Your account is anonymous, so there is no username for us to look up — the more you can tell us, the better. Please don’t send passwords or anything you wouldn’t want in an email.

Reporting a problem with your partner

If your partner sends task text that is abusive or otherwise breaks the rules, you can report it from inside the app by holding down on the promise, and you can end the pairing at any time. You can also write to us at [email protected]. We review every report we receive. See section 4 of the Terms for what we do about them.

PinkyPact Plus and billing

PinkyPact Plus is sold through the Apple App Store, and Apple is the seller. To view, change, or cancel a subscription, go to iPhone Settings → your name → Subscriptions. We cannot cancel a subscription for you. Refunds are handled by Apple, so refund requests need to go to Apple rather than to us.

If you reinstalled the app or moved to a new device and Plus is missing, use Restore purchases on the Plus screen. If that doesn’t bring it back, email us. The Terms of Service cover the rest.

Your data

You can delete your account and its data at any time from Settings → Delete account in the app. What we store and for how long is set out in the Privacy Policy.